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Driving improved customer satisfaction at KC Communications
Posted by Cranfield Management Research
Amanda Woodard explains how ‘customer spectacles’ help improve customer experience and drive satisfaction at KC Communications – providers of telecommunications and IT services in the Hull and East Yorkshire and double winners at the 2013 Customer Experience Awards.
More via CCMF blog post: Nudging our customers and providing winning experiences
Posted in Marketing Sales and Client Relationships
Tags: Amanda Woodard, best practice, business, CCMF, CEx, Cranfield Customer Management Forum, cranfield school of management, Cranfield University, currency, Customer Experience Awards, customers, Emma Macdonald, experience, improvement, IT, KC Communications, service, social, social media, telecommunications, telecoms
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