My PhD Experience: Thora Thorgeirsdottir

Researcher Thora Thorgeirsdottir shares her experience of the PhD programme at Cranfield School of Management. Thora’s research topic is around flexible work arrangements and their impact on teams, supervised by Professor Clare Kelliher.

Cranfield PhD in Management

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My DBA Experience: Ian Hedges

Researcher Ian Hedges shares his experience of the Cranfield International Executive Doctorate (DBA). Ian’s research topic is around what factors influence relationships when organisations collaborate on projects and is supervised by Dr Emma Parry with Dr Jonathan Lupson and Dr Colin Pilbeam.

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My PhD Experience: Dr Kamran Razmdoost

Alumnus, Dr Kamran Razmdoost talks about his PhD experience at Cranfield School of Management. Kamran finished his PhD in 2014 with a research topic of ‘The effect of knowledge miscalibration on consumer behaviour’, supervised by Dr Radu Dimitriu and Professor Simon Knox.

Cranfield PhD in Management

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Driving improved customer satisfaction at KC Communications

Amanda Woodard explains how ‘customer spectacles’ help improve customer experience and drive satisfaction at KC Communications – providers of telecommunications and IT services in the Hull and East Yorkshire and double winners at the 2013 Customer Experience Awards.
More via CCMF blog post: Nudging our customers and providing winning experiences

Cranfield Customer Management Forum